Best-in-class SMS software streamlines customer service and provides revenue generation opportunities for Tour and Attraction operators.
Data continues to show that there are significant opportunities in business-to-consumer text message communications using SMS software. Consider the following:
- SMS open rates beat email by nearly 5x.
- Response rates to SMS marketing are 7.5x higher than email.
- 64% of consumers think companies who text value their time, are progressive and would recommend them to others.
RocketRez is thrilled to announce that we are partnering with TourOpp Go! as an integration to be offered through our platform. This integration will open up our client base to many opportunities afforded by SMS technology.
Want to see how easy it is to use TourOpp Go? Talk to one of their team members!
This integration differs from the existing RocketRez SMS module, which is a tool to send your customers information through text - like tickets or receipts. TourOpp Go! is a fully conversational chatbot, and thus can be programmed to actively handle a whole host of functions.
TourOpp Go! is an automated chatbot service delivered through SMS or WhatsApp. It connects to your website, offline channels and preferred OTAs to receive a notification every time you get a booking. It then uses this information to initiate a conversation with your customers. Conversations are fully customized from a central dashboard and automate many functions previously performed by a human, including:
- Order confirmation
- Trip reminders
- Cross Selling and Upselling opportunities
- Social media engagement
- Request for reviews
- Customer Service and Frequently Asked Questions
TourOpp Go! provides tremendous return on investment for their customers. On average, customers:
- Generate an additional $17,280 per year in additional revenue
- Increase monthly reviews by 15%
- Reduce time spent on customer service by 72%
All combined, the average TourOpp Go! customer sees a 14.5x return on their investment.