RocketRez is built for leading mid-market and enterprise tours and attractions to elevate the guest experience.
RocketPass provides a single place for guests to purchase, communicate, and manage their experience before, during, and after their visit to your venue.
Discover the economic outcomes when mid-market tours and attractions switch to RocketRez.
“The old paradigm of travel and tourism is changing. We have a lot longer range vision of the customer journey. If they only come here once, I have failed.” – Tapani Vuori, General Manager
Find out how top tours and attractions are managing their distribution strategy, implementing dynamic pricing, and using a single source of inventory to maximize revenue from every ticket sold.
Powering the next generation of tours and attractions
RocketPass is your guest experience portal that brings together every element of the customer journey. It enables scanning, purchasing and real-time communication with your guest while providing data and insights that you can’t get anywhere else.
Visitors use RocketPass to scan into your attraction purchase retail and food and beverage items.
Send real-time communications to your visitors before, during, and after their experience.
See where guests are spending their time and their money while visiting your attraction.
RocketRez provides a true omni-channel ticket purchasing experience. Sell online, in-person, over the phone, at kiosks, and through dozens of online travel agents. Meet your customers where they are buying.
Tickets sold through any channel are pulled from a single source of inventory.
Customize your ticket rules and rates to suit the business requirements of your tour or attraction.
Automate upsells, dynamic pricing adjustments, and product bundles to increase your average order value.
Save time and costs by managing all your ticket, retail, and food & beverage pricing and promotions in one place. Set price rules and rates, discounts, coupons, gift certificates and bundles.
Generate more demand for your tickets with promo codes and flash sales.
Create upsell and cross-sell offers to show with ticket purchases.
Automate pricing adjustments to maximize revenue from every ticket sold.
RocketOffice provides critical data and insights from every customer and every purchase to enable faster, more intelligent business decisions that lead to an elevated guest experience.
See clearly what channels, products, prices, and promotions are working.
Generate custom reports that work with your accounting system.
Automate pricing adjustments to maximize revenue from every ticket sold.
Turn visitors into lifelong members. Engage your visitors throughout their experience with email and SMS notifications that lead to higher customer satisfaction and positive reviews.
Keep in contact with your visitors before, during, and after their on-site experience.
Provide entitlements and rewards to frequent visitors. Manage your complete list of contacts.
Gather pre-visit information with digital forms and follow up with automated surveys that lead to more positive reviews.
Chicago Line Cruises Streamlines Seasonal Employee Training
“I thought I would need a week to learn the whole system. When we made the switch over, I learned the system in about ten minutes. Anyone could. It’s just user-friendly. Lots of things that would take a lot of time previously take no time now. We have hours and hours of time saved from switching to RocketRez.”
Maui Ocean Center Envisions a Life-long Customer Journey Powered by Tech Automations
"When I started, we were not doing online ticketing. We were using a retail inventory system. We switched to [an online provider], but it took 3 and a half minutes to process a customer, and it’s not scalable. It created extra labor demands. My focus is trying to automate and make things run more efficiently. This is the appeal that RocketRez has."
“We need a lot of visibility in data sets, and in the past, it's been ‘garbage in, garbage out’. I want us as an organization to become much more intelligent about how we look at data and how we allocate resources based on this data.”
Provide a seamless customer journey that creates lifelong ambassadors for your attraction.
Engage with your customers before, during, and after their visit.
Capture data from every touchpoint and interaction with your brand.
With Data and insights from customer touchpoints and feedback to improve your guest experience.
A greater proportion of direct sales, intelligent dynamic pricing, automated upselling, and a single source of inventory for all sales channels lead to more revenue from every customer and every ticket sold.
RocketRez customers get more direct sales than the industry average while growing revenue year over year.
Automated A.I. driven dynamic pricing maximizes the revenue from every ticket sold.
Increase AOV on every transaction by upselling to VIP packages or cross-selling tickets and retail items in the same cart.
A single source of inventory for all your sales channels allows you to truly sell out your tour or time-slot.
Each channel you sell through has its own business requirements. Don’t lose crucial revenue to rules set by OTAs.
Stop losing sales by locking up ticket inventory on your weakest sales channels.
Hit your max capacity by sending inventory to your hottest sales channels.
RocketRez integrates directly with the leading Online Travel Agencies to give you more exposure when you need it.
Set specific rules for days, times, and prices to sell on each channel and OTA.
The value of tickets, retail, and F&B together in a single platform extend across operational efficiency, data capture, inventory management, and guest satisfaction.
Sell tickets, retail, and F&B together in one cart online.
Put your wallet away and use a single QR code for all your on-site transactions.
Manage your inventory, vendors, and sales channels all in one backend admin.
Online, in-person, phone, kiosk, POS, and OTAs – all products, all channels, all in one system.
Increase your average order value and spend per customer
Enhance your guest experience with food and concessions
Grow your customer base
Tools for you and your staff as part of your ticketing platform
Ease of booking for travellers improves the guest experience
Built for high volume gift shops
Give your guests a canvas
“There have been a few times when I needed customer support on a weekend. Not many places are open or available over the weekend. We had issues that were time-sensitive that couldn’t wait until Monday. RocketRez got back to us right away. The responsiveness for customer service is excellent.”
“We need a lot of visibility in data sets, and in the past, it's been ‘garbage in, garbage out’. I want us as an organization to become much more intelligent about how we look at data and how we allocate resources based on this data."
“When we signed up with RocketRez, we thought we’d get a vendor, but in reality we’ve found a helpful partnership where we can ask questions and regularly hear back from them within a couple of hours, not waiting days or weeks.”
"RocketRez is wonderful for admissions, guided tours, cafe, lodging, education programs, & special events. The reports are easy to access and helpful. I'd give RocketRez a try, it's one of the easiest transitions we have made.”