5 Reasons Why Switching to RocketRez is the Best Decision You'll Ever Make

Geraldine Lee
July 21, 2023

Managing a successful tour or attraction is akin to spinning multiple plates – it requires skill, precision, and the right tools.

Your ticketing platform is one such crucial tool – it's the engine that powers your operations and the cornerstone of your guest experience. However, the prospect of replacing this engine can seem overwhelming to many.

What if we told you it doesn't have to be?

Here are five reasons why making the switch can be far less daunting and far more rewarding than you've imagined.

Reason 1: Seamless Transition

At RocketRez, we believe in making transitions smooth and hassle-free.

Our platform is designed with user-friendliness at its core, paving the way for a seamless switch with minimal disruption to your operations. But our support doesn't end there.

When we made the switch over, I learned the system in about ten minutes. Anyone could. It’s just user-friendly. It’s cut down on a lot of time for us! We have hours and hours of time saved from switching to RocketRez.

- Elizabeth Johnson, Vice President at Chicago Line Cruises

We provide comprehensive support every step of the way, from specialized RocketRez Academy courses to readily available help resources and 24/7 customer service.

“There have been a few times when I needed customer support on a weekend. Not many places are open or available over the weekend. We had issues that were time-sensitive that couldn’t wait until Monday. RocketRez got back to us right away; they called me on my cell phone. The responsiveness for customer service is excellent.”

- Mia Alba, IT Consultant at Chicago Line Cruises

Our goal is to make your switch not just painless, but positively simple.

With RocketRez, you're not merely adopting a new system; you're joining a partnership dedicated to your success.

Reason 2: Increased Sales and New Revenue Streams

Switching to RocketRez is not just about adopting a new ticketing platform; it's about unlocking new possibilities for your business.

One of the key advantages is the potential for increased sales. Our online ticketing enables direct, convenient ticket sales on your website to local and global customers.

But it's more than just ticket sales. Our platform offers advanced features like dynamic pricing, upselling, cross-selling capabilities and OTA integrations that can significantly enhance your sales.

With RocketRez, you can monetize beyond tickets with membership programs and gift cards, giving you the power to tap into new revenue streams.

Reason 3: Keeping Up with Industry Innovations

To remain competitive in the tours and attractions industry, it's crucial to stay updated with current innovations. RocketRez offers you precisely this advantage.

Our ticketing platform is not merely a tool for managing your operations; it's an instrument for propelling your business into the future.

Our platform provides advanced features such as mobile ticketing, accommodating the new era of digital natives who prefer to book experiences via their smartphones.

"When we were searching for POS systems and RocketRez came up, we were looking for an all-in-one cloud-based, as little paper usage as possible, and it really has worked well for us."

- Jaz Cariola, General Manager at Aquarium of the Bay

Want to know which sales channel is performing the best? Our real-time analytics dashboard provides valuable operational and customer data, helping you make informed, data-driven decisions.

But that's not all. Our platform's continuous evolution ensures you stay ahead with the latest ticketing technology advancements.

Reason 4: Operational Efficiency

RocketRez is more than a ticketing platform; it's a tool designed to boost your operational efficiency and performance.

With RocketRez, manual tasks are reduced through automation, freeing up your team's time for more strategic work. Our research indicates that companies can save an average of $30,000 through automation.

Additionally, RocketRez offers inventory management and detailed reporting, giving you a comprehensive view of your operations. This transparency enables informed decision-making and enhanced process efficiency.

But the benefits of RocketRez extend beyond cost savings. According to our latest white paper, companies can increase their revenue by up to 40% and save up to 80 hours on employee training while streamlining operations.

These efficiencies allow you to focus on delivering unforgettable experiences for your guests.

Reason 5: Enhanced Guest Experience

Lastly, and perhaps most importantly, a modern ticketing platform can dramatically improve your guest experience.

Easy booking processes, personalized offers, mobile tickets, and quick check-ins all contribute to a seamless guest journey.

Sophia Shafiq, Controller at the Red and White Fleet, highlights the hands-free approach made possible by RocketRez, "[Our guests] don't have to walk up to the ticket booth... They can really just get dropped off in the front, board at the boarding line and have their tickets and never need to have face-to-face interaction."

The post-COVID world has further emphasized the importance of contactless solutions.

Jaz Cariola, General Manager at Aquarium of the Bay notes, "When post-COVID world happened and people were pre-buying tickets and showing QR codes on our phones...with RocketRez, we were really able to do that."

And that's what it's all about – providing your guests with exceptional service and delivering an unforgettable experience. When you switch to a future-ready platform like RocketRez, you're prioritizing your guests first.

In short, switching ticketing platforms may seem like a daunting task, but with the right partner by your side, it's a breeze.

The benefits are substantial - from seamless transitions and increased sales to operational efficiency and an enhanced guest experience.

Why let hesitation hold you back?

Experience the transformation RocketRez can bring to your business firsthand. Book a demo with us now and let us help you elevate your business to new heights.

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Geraldine Lee
Content Marketing Specialist