Guest Order Management: Let Guests Reschedule Themselves (Without Losing Control)

Yet for many attractions, a simple date change still means emails, phone calls, manual refunds, and rebooking orders by hand. The result? Frustrated guests, overloaded staff, and avoidable revenue leakage.

That’s why RocketRez built Guest Order Management.

What Is Guest Order Management?

Guest Order Management allows guests to modify parts of their booking after purchase—including date, time, or quantity—through a simple, self-service flow.

Guests can access the modification experience from:

• Their confirmation email or SMS
• Their digital ticket
• Their online account
• An optional “Manage Booking” button on your website

No calling. No waiting. No back-and-forth.

Why This Matters

When guests can’t easily change a booking, they often cancel—or worse, no-show.

With self-service modifications:

• Guests get immediate answers
• Support volume drops
• Changes follow your pricing, inventory, and refund rules
• Staff spend less time manually fixing orders

It’s better for guests and better for operations.

Built for Control, Not Chaos

Guest Order Management isn’t an open-ended free-for-all. Operators define exactly how it works.

You control:

• Which rates are eligible
• How far in advance changes are allowed
• Whether refunds are issued via original card or store credit
• Waiver requirements and guest communications

If a guest reschedules to a cheaper option, the system processes a refund.

If the new booking costs more, the guest pays the difference—automatically.

All changes update inventory, capacity, revenue reporting, and audit logs in real time.

When Is This Feature a Good Fit?

Guest Order Management is best suited for operators who:

• Allow booking changes or refunds
• Handle high volumes of guest inquiries
• Offer multi-departure or weather-dependent experiences
• Want a modern, mobile-first guest experience

For attractions with strict no-refund or no-change policies, the value may be limited—and that’s intentional. This feature is designed to reduce friction where flexibility already exists.

A Cleaner Backend, Too

Behind the scenes, everything stays clean:

• Inventory is released and re-reserved correctly
• Revenue and reporting stay accurate
• All changes are logged for visibility and accountability

No more manual fixes. No more guesswork.

Guest Order Management is now available for all RocketRez customers!