RocketRez
for Scenic Railways
Full trains. Higher revenue. Happier guests.
RocketRez is the modern operating platform built for scenic railway operators. From custom seatmaps and timed ticketing to group bookings and upsell automation, we help you fill every seat, boost onboard spending, and keep guests coming back for the journey of a lifetime.
See how it works for your scenic railway
Built for the Rhythm of the Rails
Scenic railway operations balance timed departures, complex seat layouts, and weather-dependent routes—all while delivering an unforgettable guest experience. Most ticketing systems weren’t designed for that kind of precision. RocketRez is.
We help operators manage online bookings, group reservations, charters, timed departures, and onboard upsells from one connected platform—so your trains run on schedule, and your guests enjoy the ride from the moment they book.
What’s Slowing Your Team Down
No Custom Seatmaps
Guests can’t view accurate coach layouts or select specific seats — causing confusion, double bookings, and missed opportunities to optimize premium seating.Rigid Departure Management
Managing multiple timed departures, weather delays, and capacity limits is cumbersome when systems don't adapt to how your trains actually run.Lost Onboard Revenue
Upsell opportunities like dining, upgrades, or souvenirs often go untapped when they’re not seamlessly offered at checkout or onboard.Manual Group and Charter Bookings
Private car rentals and group trips take too much staff time — endless emails, spreadsheets, and manual coordination.Limited Seasonal Flexibility
Running special pricing for peak foliage, holiday trains, or limited-time experiences is hard without dynamic tools to manage demand.
What You Can Expect with RocketRez
Smart Seatmaps and Flexible Pricing
Build fully custom seatmaps that mirror your train layouts and set pricing per coach or section. Easily manage premium cabins or special experiences with automated rate rules.Adaptive Departure Scheduling
Change departure times, capacities, or routes with a few clicks. Issue automatic partial refunds or credits directly from your master schedule — no manual math or customer calls required.Upsell Before and During the Ride
Offer seat upgrades, dining add-ons, or keepsakes during checkout or via guest messages before departure to increase per-passenger spend.Simplified Group and Charter Sales
Easily handle group quotes, private car bookings, and invoicing from one place — no more juggling spreadsheets or multiple systems.Seasonal Campaign Agility
Create dynamic pricing, seasonal passes, and limited-time offers that help you make the most of every busy season.
Platform Features Tailored to Scenic Railways
Custom Seatmaps for Every Train
- Build accurate coach layouts for every train type
- Let guests pick their seats online or onsite
- Manage accessible seating and coupled seat blocks seamlessly
Timed Ticketing & Capacity Controls for Scenic Railways
- Real-time seat-level availability per departure
- Automatic sold-out blocks and quota management
- Streamlined scheduling for weather or route changes
Upsells & Add-Ons at Checkout for Scenic Railways
- Offer dining upgrades, guided narration, photo packages, and souvenirs
- Recommend add-ons dynamically by coach or ticket tier
- Automate pre-trip reminders and last-minute upgrade offers with RocketRez Relay
Group & Private Car Booking Tools for Scenic Railways
- Packages for corporate events, private hires, and themed excursions
- Automated invoicing, confirmations, and payment links
- Easy resource allocation for charters and special trains
Seasonal Passes & Promotions for Scenic Railways
- Sell digital seasonal passes and gift cards online
- Launch promotions for foliage, holiday, or special-event trains
- Track usage and renewals in one connected system
Real-Time Reporting & Guest Insights for Scenic Railways
- Compare who purchased vs. who checked in for accurate headcounts
- Monitor occupancy, upsell performance, and seasonal trends
- Segment guests by pass holder, first-time visitor, or group type
A Smooth Transition,
Backed by Experts
RocketRez is more than just software—it’s a proven process. From day one, our onboarding team works closely with you to migrate your data, train your key people, and ensure a successful go-live before your peak season.
Whether you're replacing a legacy system or launching a new attraction, we make the transition seamless.
Data Migration Services
- We’ll help you clean, map, and migrate your existing membership, and product data.
- Minimal disruption to your operations—we work with you to set an ideal go-live date.
- We’ll verify data accuracy together before launch so there are no surprises.
White-Glove Implementation Process
- Dedicated onboarding specialists with deep experience in a broad spectrum of attraction verticals.
- Collaborative project plan aligned to your go-live goals.
- Weekly check-ins and milestone tracking to stay on target.
Confident Go-Live Execution
- Real-time testing of ticketing, access control, and mobile checkout flows.
- Staff training and launch day support to ensure everyone is ready.
- Support during go-live weekend.
Ongoing Partnership & Support
- Dedicated Customer Success Manager who knows your business.
- 24/7 support for critical issues during peak periods.
- Quarterly business reviews and product roadmap insights to help you grow.
Integrated with your favorite partners.
Sensible Weather
Spotlio
Stripe
Stripe Radar
Affirm
Rezdy
The Scenic Railways Accelerator Playbook
Mount Washington Cog Railway
RocketRez Relay ROI Calculator
The Ultimate Guide to Reporting for Tours & Attractions
Frequently Asked Questions from Scenic Railway Operators
Can RocketRez handle custom seatmaps for each train?
Yes. RocketRez lets you build accurate seatmaps for every coach or train configuration, complete with dynamic pricing for premium sections or specific seat blocks. Guests can choose their seats online, while your staff manages real-time availability and accessibility preferences with ease.
What happens if weather or maintenance affects a trip?
You can issue partial refunds, credits, or vouchers in just a few clicks. Operators love this feature because it saves hours of manual work—if a train can’t complete its full journey, RocketRez can automatically calculate and apply a partial refund or credit directly from the master schedule.
How does RocketRez improve boarding and check-in?
Our check-in tools make boarding fast and accurate. Mobile scanners or kiosks validate QR codes instantly, and your team can monitor real-time boarding progress per coach. No paper tickets, no bottlenecks—just smooth operations and happier guests.
Can I offer upsells like dining or narration packages?
Absolutely. You can sell dining experiences, guided narration, or even photo packages during checkout, pre-arrival, or via automated messages using RocketRez Relay. These add-ons are proven to increase average revenue per passenger.
How does RocketRez support group and private car bookings?
You can quote, invoice, and confirm group reservations or private charters directly within RocketRez. The platform handles contracts, payments, and add-ons like catering or VIP experiences—all from one system.
Can RocketRez manage seasonal trains or special events?
Yes. From holiday trains to fall foliage rides, RocketRez supports custom pricing, seasonal passes, and limited-time promotions. You can also track sales and attendance by event type to fine-tune your future schedules.
What kind of reporting can I expect?
RocketRez Insights provides real-time dashboards showing revenue, occupancy, check-in rates, and upsell performance. You’ll know exactly who purchased versus who boarded, helping you improve forecasting, staffing, and operational efficiency.
What integrations does RocketRez support?
How long does it take to get set up?
Most scenic railways are live in just a few months. Our onboarding team works with you to configure your seatmaps, departures, and reporting—so you’re ready to launch faster and start seeing value right away.
Ready to get started?
- Streamline ticketing and point-of-sale operations while boosting revenue
- Deliver personalized guest experiences with Al-powered communication tools
- Manage your entire operation from memberships and inventory to food service and retail
- Make data-driven decisions with advanced reporting and PowerBl analytics
- Connect seamlessly with OTAs, payment processors, and key industry partners