Matt Lederman
Published: Sep 04, 2025 | Updated: Sep 02, 2025
Chargebacks and fraud are a reality for any business that accepts credit cards — but for tours and attractions, the impact can be especially painful.
High-ticket purchases, advance bookings, and peak-season sales mean every lost dispute is money that could have been reinvested into your guest experience.
The Problem
Many operators view chargebacks as an unavoidable expense. Without the time or expertise to build strong cases, disputes go uncontested — and revenue is lost. In fact, up to 99% of winnable chargebacks in our industry are never fought.
The Solution
RocketRez has partnered with Chargeflow, the AI-driven chargeback solution trusted by over 15,000 merchants worldwide.
Chargeflow automates the entire dispute process, from gathering evidence to submitting responses, using real-time data from your RocketRez platform.
Why This Matters for Tours & Attractions
- Hands-off recovery: No need to log into third-party software or manage dispute workflows.
- Tailored for travel disputes: Chargeflow’s AI builds industry-specific evidence packages to maximize your win rate.
- Proven results: Operators in our sector see an average 60% win rate — recovering thousands of dollars each year.
- Risk-free pricing: Pay only when you win.
Chargebacks don’t have to be a cost of doing business. With RocketRez and Chargeflow, you can turn disputes into recovered revenue — without lifting a finger.
Article by
Matt Lederman
Matt Lederman is the Product Marketing Manager at RocketRez, where he leads go-to-market strategy, messaging, and product positioning. With a background in demand generation, lifecycle marketing, and content strategy, Matt has helped scale RocketRez’s growth through thoughtful storytelling, deep market insights, and customer-focused campaigns.
