Simplify and Supercharge Your Boat Tour Ticketing with RocketRez

Geraldine Lee
March 26, 2024

Sailing through the complex waters of boat tour ticketing can often feel like navigating a ship through a tempest. As operators, you're constantly battling against inefficient manual ticket sales, striving to meet customer expectations for smooth online booking, and striving to keep your operations running smoothly.

But there's good news - RocketRez is here to help you navigate the challenges of digital transformation. Welcome aboard the world's most flexible ticketing platform, designed to enhance the guest experience for leading mid-market and enterprise tours and attractions.

The Challenges of Boat Tour Ticketing

In today's digital age, relying on manual ticket sales is like using an outdated compass - it slows you down and leaves room for errors. Plus, it fails to meet today's customer expectations for seamless online booking experiences.

67% of customers prefer self-service over speaking to a company representative

According to a Zendesk survey, 67% of customers prefer self-service over speaking to a company representative. As Harvard Business Review highlights, companies that offer an effortless interaction have a 94% chance of receiving a repurchase from customers.

Your Digital Lighthouse in Ticketing

RocketRez is more than just a ticketing platform - it's an all-in-one guest experience platform that prioritizes your guests' ease and convenience while guiding your boat tour business toward increased revenue, reduced costs, and better performance.

It's like having an experienced co-captain onboard, helping you navigate through the complexities of managing availability, ticket sales, pricing, resource allocation, customer experience, safety compliance, and digital marketing.

RocketRez: Transforming Boat Tour Ticketing

Think of RocketRez as a treasure chest packed with features designed to enhance operational efficiency, customer experience, and revenue growth. From calendar and manifest management to dynamic pricing and promotions, RocketRez addresses every challenge you face as a sightseeing boat tour operator.

Our platform streamlines processes; integrates with existing systems; and offers a connected point-of-sale and kiosk system for efficient ticket sales. It's also compatible with access control systems for seamless entry management.

Supercharge Your Boat Tour Ticketing - An infographic by RocketRez

Enhancing the Guest Experience

Engaging with guests on a deeper level is effortless with RocketRez. A report from Epsilon suggests that 80% of customers are more likely to make a purchase when brands offer personalized experiences.

RocketRez's features like surveys, forms, waivers, and SMS/email notifications provide personalized experiences that foster loyalty and drive revenue growth. Real-time updates facilitate quick responses to operational changes, ensuring smooth coordination.

Seamless Online Booking with RocketRez

RocketRez offers a user-friendly interface for straightforward booking, allowing guests to easily view available tours, select their preferred date and time, and secure their spots. The ease of this process not only increases customer satisfaction but also encourages impulse purchases.

"RocketRez helps us to make sure that our time slots that are available are also available to our OTAs to make sure they see the same sailing and they're pushing it out to their customers." - Sophia Shafiq, Controller at Red and White Fleet

The platform supports multiple booking channels, including online, mobile, OTAs, and in-person, catering to guest preferences.

Personalized Experiences and Communication

RocketRez, understanding that no two guests are alike, allows you to deliver tailored communications and unique experiences for each guest. It's configurable to handle various issues, such as rescheduling boats or employees, changing schedules, canceling tickets, and transferring tickets.

With custom memberships, contact management, account management, entitlements, and rewards, you can create unique experiences for each guest.

Improving Operational Efficiency

But RocketRez isn't just about the guests - it's about you too! Our platform assists in addressing inefficient processes, providing tools and insights to optimize operations, enhance the guest experience, and adapt to new workflows. Automation frees up your time, allowing you to focus on delivering unforgettable boat tours.

"Before RocketRez, we had handheld ticketing devices with card readers on them. The only option was to purchase tickets just as you were getting on the boat." - Robert Lomangino, Operations Manager at Governors Island

The Guest Experience Revenue Effect discovered that companies can increase their revenue by up to 40% while streamlining operations and saving 80 hours on employee training.

Automating Ticket Sales and Resource Allocation

Automation of ticket sales and resource allocation with RocketRez can save up to 35 hours per week by automating ticket sales and resource allocation, reducing manual work and errors. This means less time spent on administrative tasks and more time creating memorable experiences for your guests.

Reducing Errors and Manual Work

RocketRez's automation and streamlining significantly reduce the risk of errors and manual work. This not only saves time but also ensures accuracy in your operations, allowing you to focus on enhancing your offerings. As Bill Walker, Owner of Ft. Lauderdale Water Taxi, puts it:

"Our accuracy has gone up dramatically in terms of scanning and completion of sales. My staff is definitely putting in a lot less time. The processing is that much better and that much faster."

Set Sail with RocketRez

In today's competitive market, delivering exceptional guest experiences is essential to succeed as a boat tour operator. With RocketRez as your digital lighthouse, guiding you through the complexities of ticketing and operations, providing personalized experiences, and improving operational efficiency, you'll be well on your way to smoother sailing and increased revenue. So why wait?

Book a demo with RocketRez today and set sail toward smoother operations and happier guests.

Let RocketRez help you navigate through the challenges of boat tour ticketing and guide your business toward increased revenue and customer satisfaction. Your guests will thank you.

Share this post
Boat Tours
Geraldine Lee
Content Marketing Specialist