Your pulse on what's happening in tours and attractions—the podcast and newsletter guiding industry leaders.
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About Podcast
Signal cuts through the noise, delivering candid conversations on what truly works (and what doesn't) in today's attraction industry.
Together, John and Tim combine founder-level vision with hands-on operational expertise.
Their balanced dialogue, along with insights from expert guests, equips attractions leaders to navigate the future with confidence.
Their balanced dialogue, along with insights from expert guests, equips attractions leaders to navigate the future with confidence.
Co-Host
John Pendergrast
As the Founder and CEO of RocketRez, John started the company driven by a passion for solving real operational challenges in the industry . For over 23 years, he has worked shoulder-to-shoulder with operators, seeing firsthand the industry’s evolution from gut-feel decisions to data-driven strategy . John offers practical wisdom that connects technological innovation with the real-world challenges of scaling a modern attraction.
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Co-Host
Tim Samson
As Head of Product at RocketRez, Tim brings decades of operator experience to the conversation. His 27-year career began on the front lines at Cedar Point and evolved into leadership at Morey's Piers, where mentorship from Jack Morey shaped his relentless focus on the guest experience. He provides the on-the-ground realism and strategic foresight that operators need, connecting timeless industry principles with the technology of tomorrow .
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Building Joy at Scale with Sara Schiller, Co-CEO of Sloomoo Institute
What does it take to turn slime into a national attraction with millions of visitors? Sara Schiller, co-CEO of Sloomoo Institute, joins John and Tim to share the origin story, the strategy behind scaling joy, and the lessons operators can learn about creating experiences people can’t stop talking about.
The Experience Economy, Tech’s Role, and the Biggest Blind Spot in Attractions
In the first episode of Signal, hosts John Pendergrast and Tim Samson share their journeys into the attractions industry and break down four major trends shaping guest experiences today. From the evolution of the experience economy to the role of tech, rising demand vs. operational limits, and shifting consumer behavior, they unpack where operators need to pay attention—and the industry’s biggest blind spot.
Newsletter
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RocketRez is built for growing and established attractions who are looking to manage their business operations in one comprehensive platform.
Book a demo to learn more about:
- Operations and revenue management with ticketing, memberships, inventory, food and beverage, and retail
- Robust business reporting with Insights and PowerBI
- World-class guest experiences through Relay and communication tools
- Integrations and partnerships with OTAs, payment processors, ad networks, and more
